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Frequently Asked Question's

About One Stop Bedwetting

One Stop Bedwetting is America's one stop shop for everything bedwetting. We are not just a website, we are a complete bedwetting portal! We offer the best and ever expanding selection of bedwetting alarms some of which are sold in stores and internationally. We are America's one stop shop for everything bedwetting and are here to help the millions of children who need help with their bedwetting problems. Parents can securely order products online 24/7 and even reach a live bedwetting specialist via phone or  live chat window.

Bedwetting alarms are medical devices, however they can be purchased without insurance.

Yes, we manufacture bedwetting alarms and also distributors and resellers of some of the most popular bedwetting alarms available. Since we make most products we sell, we pass the savings directly to you.

Please check directly with insurance provider as we do not work with insurance carriers. The HCPC code for bedwetting alarms is S8270.

There are several ways to purchase our products. The fastest and best way to place an order is by placing your order online at You can also call us at 1-800-230-6775 and talk to a bedwetting specialist. Optionally, you can also chat with a live bedwetting specialist by clicking the chat window at the bottom right hand of the screen.

We have a dedicated section where you can reach our excellent trained support staff. We love helping parents! You can contact us three ways:1. Visiting the support section of our website and clicking the "Contact Us" link2. Chatting to a live bedwetting specialist by clicking the bottom right hand corner of the screen3. By visiting the Contact Us page at

Our corporate headquarters is in Santa Clara, CA, the heart of Silicon Valley.


Ordering and Shipping

Our goal is to get your One Stop Bedwetting order out to you as soon as possible. We ship our bedwetting products and supplies from fulfillment centers in California.

Orders placed before 11am PST ship out the same day. Orders placed after 11amm PST ship out the next business day. Orders placed on Friday, Saturday and Sunday ship on the following Monday.

Based on your order size and weight, we use a number of different carriers to ship products. Delivery could be via USPS, FedEx, DHL or USPS.

All orders over $150 are automatically insured.

Shipping charges are calculated automatically at checkout based on the type of product, quantity and shipping destination. You will be shown shipping and handling charges at checkout.

All orders are shipped with discreet packing. We mention OSBW and our return address on the shipping label. For international orders, we complete customs forms which include our name and the contents of your order.

Please visit our Shipping Policy page and refer to the map to see when you will receive your order. In most cases, all orders will be received within 4-6 business days of placing your order.

We collect sales tax when applicapable for all orders - online

Once you place your order, you will receive a confirmation email from us outlining your order. Check your email carefully for any errors in shipping address and or quantities. If you like to cancel or change an order, call us immediately at 1-800-230-6775.

You will receive an email once your order ships. The email will include your shipping carrier and tracking number.

After you place your order, you can log into your One Stop Bedwetting account and check your order online at any time. You can also email us and we can update you with your order status.

We ship all orders placed before 11am PST on the same day. If you placed your order before 11am PST, call us immediately for any changes or to cancel your order. Orders placed after 11am may be cancelled till 5pm PST. Express orders are usually shipped out within 30 minutes of being placed.


Online Security

One Stop Bedwetting does not save credit card information in compliance with PCI standards. When placing another order, you will need to reenter your credit card information.

We use latest encryption techniques and SSL certificates to protect your information. Our website is PCI compliant which means we have passed strict PCI standards.


Returns, Exchange and Warranty

You can find warranty information by visiting the support section of our website at  and clicking on the Warranty tab of the appropriate product.

Our complete return and exchange policy is available in the Returns & Exchange section

We want you to be satisfied with your purchase and we hope that your child stops wetting the bed with our One Stop Bedwetting products. If you are not completely satisfied with your purchase, you may return your products in “new and unused” condition within 30 days of receipt for a refund, excluding shipping and handling fees. Our complete return and exchange policy is available in the Returns & Exchange section

We take your privacy seriously. We will ever sell, rent or give your information out to anyone. We only use your information to contact you regarding your order or to give you updates related to the products you purchase.

Our complete return and exchange policy is available in the Returns & Exchange section


Payment and Tracking

We accept all major credit cards including Visa, Mastercard, American Express, Discover, JCB. We also accept PayPal and One Stop Bedwetting Gift Cards.

We update our coupons periodically. You can get the latest One Stop Bedwetting coupons, discounts and specials by joining our Rewards program in the special offers section

You will see a charge from One Stop Bedwetting for your order on your statement.

Simply contact us  to receive warranty coverage.

When you receive your order, we recommend that you register your purchase online. If you forget to register, no worries, we can always look up your order online.



You can enroll in our mailing list and get access to specials, discounts and promotions by joining the One Stop Bedwetting homepage and subscribing to our mailing list at the bottom right of the home page.


Call us toll free:  (800) 230-6775  Mon - Fri 9am-6pm PST.   email:  [email protected]