FORGOT YOUR DETAILS?

Chummie Pro Bedwetting Alarm Support

If you need assistance with your Chummie Pro bedwetting alarm system, you have reached the right page. The One Stop Bedwetting support team has grouped most commonly asked questions by parents and testers over the years. We combined these questions for your convenience. First time users of the Chummie system will learn how to set up the Chummie Pro bedwetting alarm, change tones, adjust volume and control vibration. More experienced users of the can troubleshoot the alarm unit and sensor if they are encountering difficulty with the product.

This section also provides assistance on how to clean the alarm and mat for continued flawless operation. If you need additional assistance or you need to contact Support,  visit the Contact Us section.

If you need to purchase additional Chummie accessories, visit the Bedwetting Alarm Accessories section.

To download user manuals, progress charts and other valuable information, click here.

For further assistance with the Chummie Pro bedside bedwetting alarm or for additional information, please select from the sections below. To learn more about a section, simply visit a section and click over the question that interests you. Relevant information will be shown.

Chummie Pro Bedwetting Alarm Basics

The alarm unit uses 2 AAA batteries. Always use fresh batteries in your Chummie. Do not mix old and new batteries.

For daytime storage, disconnect the IntelliFlex sensor from the Chummie bedwetting alarm unit. The alarm unit beeps once and enters standby (power save) mode.

Your Chummie is designed to have an ultra-long battery life. When the IntelliFlex sensor is disconnected during daytime storage, the batteries should last a year or longer.

Chummie Pro User Manual

The Chummie Pro Bedwetting Alarms (user manuals) are available as downloadable PDF files. Please visit the Chummie Support section.

Setting Up Your Chummie Pro Bedwetting Alarm System

Place the Chummie bedwetting alarm unit on the bedside or someplace convenient where your child can hear the alarm and reach it to turn it off.

  • Insert the IntelliFlex mat into the cloth sleeve that is provided with the Chummie alarm system.
  • Place the bed sheet directly over the mat. Ensure that your child does not come in contact with the mat. The mat is sensitive and sweat from the body can trigger the Chummie alarm.

To prevent your child from becoming accustomed to any one alarm, Chummie offers you 8 alarm tones, 2 volume levels and vibration control
Below are steps on programming your Chummie alarm

  • Disconnect the mat from the alarm unit by removing the mat plug from the alarm jack.

  • Briefly press the enable button. The alarm unit will beep once and activate the program switch for 10 seconds. Changes to the alarm can be now be made.

  • Select alarm tones by pressing the program switch inwards. There are 8 tones to choose from. The 9th tone is silent mode - vibration and lights only.

  • Increase or decrease volume by alternately pushing the program switch upwards. Low volume is approximately half as loud as high volume.

  • Enable or disable vibration by alternately pushing the program switch downwards.


The alarm unit will enter standby (power save) mode 10 seconds after the last adjustment is made with the program switch. In standby mode, the program switch is disabled. To select a new alarm, repeat the steps above.

Attaching the Intelliflex Mat

Place the Chummie bedwetting alarm unit on the bedside or someplace convenient where your child can hear the alarm and reach it to turn it off.

  • Insert the IntelliFlex mat into the cloth sleeve that is provided with the Chummie alarm system.
  • Place the bed sheet directly over the mat. Ensure that your child does not come in contact with the mat. The mat is sensitive and sweat from the body can trigger the Chummie alarm.

  • To start monitoring for bedwetting events, insert the sensor plug into the sensor jack. The alarm unit will beep twice signaling a successful connection has been established.

You can use a bed-mat, but do not use a diaper.
Many parents prefer to use a bed-mat when using the Chummie Bedwetting Alarm to prevent sheets from getting soiled and wet. A bed-mat or other protective bedding can be used, but must be placed below the mat.
A diaper can not be used. Using a diaper will block urine to the mat and the alarm will not sound.

  • Insert the IntelliFlex mat into the cloth sleeve that is provided with the Chummie alarm system.
  • Place the bed sheet directly over the mat. Ensure that your child does not come in contact with the mat. The mat is very sensitive and sweat from the body can trigger the Chummie alarm.

Some children sweat more than other children. This may cause the IntelliFlex mat to go off at night. To minimize false alarms, follow the step below.

  • Insert the IntelliFlex mat into the cloth sleeve that is provided with the Chummie alarm system.
  • Place a bed sheet directly over the mat enclosed in the pillowcase.

  • To start monitoring for bedwetting events, insert the mat plug into the Chummie alarm. The alarm unit will beep twice signaling a successful connection has been established.

Please visit our store or contact us at 800-230-6775 and we can help you place your order.

Troubleshooting the Chummie Pro Bedwetting Alarm

The Chummie Bedwetting Alarm has low battery detection. If your batteries are weak and need to be replaced, the alarm unit will beep once a minute and buttons will be non-responsive. If this is the case, please remove old batteries and replace with new AAA batteries.

Although the Chummie Premium and Chummie Pro alarms look alike, they are different from the inside. Please use the Chummie system with the correct sensor/mat.

The Chummie Premium Bedwetting Alarm System will work correctly ONLY with the IntelliFlex sensor. When used with the IntelliFlex mat, it will cause false alarms.

The Chummie Pro Bedwetting Alarm System will work correctly ONLY with the IntelliFlex mat. When used with the IntelliFlex sensor, it will not detect urine correctly.

It is likely that the IntelliFlex sensor needs to be washed as urine salts may have deposited on the IntelliFlex sensor. Please follow these steps.

    1. Gently clean the IntelliFlex mat with a damp cotton cloth then immediately pat dry with a towel or cloth - DO NOT USE SOAP OR LIQUID DETERGENT. DO NOT WASH THE PLUG (the end that goes into the alarm unit).

Troubleshooting the IntelliFlex Mat

Over time, urine salts can build up on the mat. To remove these, please follow the steps below.

  • Disconnect IntelliFlex mat from the alarm unit.

  • Gently clean the IntelliFlex mat with a damp cotton cloth then immediately pat dry with a towel or cloth - DO NOT USE SOAP OR LIQUID DETERGENT. DO NOT WASH THE PLUG (the end that goes into the alarm unit).

  • Reinsert the IntelliFlex mat into the alarm unit. The alarm unit will beep twice and lights will flash.

  • Place a damp towel on the IntelliFlex mat. The alarm unit will beep and lights will flash.
  • Press the enable button and disconnect IntelliFlex mat from the alarm unit.



Your IntelliFlex mat is ready to detect bedwetting accidents.

Cleaning and Maintenance

  • Wipe the Chummie bedwetting alarm with a damp cloth. Do NOT place under water or submerge in water.
  • If needed, wipe the dry Chummie bedwetting alarm with a pre-saturated alcohol wipes to disinfect it.
  1. Gently clean the IntelliFlex mat with a damp cotton cloth, then immediately pat dry with a towel or cloth - DO NOT USE SOAP OR LIQUID DETERGENT. DO NOT WASH THE PLUG (the end that goes into the alarm unit).

Do not use wipes to clean the sensor. Always wash the sensor under warm tap water.

You may clean the Chummie alarm unit with wipes. Use lint free disinfecting wipes. Do not use wipes with lotion.

My issue is not addressed here. Who do I contact?

If you still need assistance, please fill the form under “Technical Assistance.”

NEED HELP PLACING AN ORDER?

Call us toll free:  (800) 230-6775  Mon - Fri 9am-6pm PST.   email:  [email protected]

30 DAY RETURNS

FREE SHIPPING

PRICE MATCH

SPECIALIST SUPPORT

TOP
X Close